Stainless steel phillips flat head screw why can go wrong?

Sometimes, the customer said that he needed to customize the stainless steel phillips flat head screw. After quoting the price to the customer, the customer thought that he could accept the price, so he paid the money. When the drawing was issued for confirmation, the customer said that the shape was not what he wanted. Why is the drawing given by the screw manufacturer to the customer wrong?

If the customer does not clearly give the shape of the stainless steel phillips flat head screw, the head of the screw has two shapes, one is the shape of countersunk head, countersunk head can also be called flat head. One is shaped like a pancake, also known as a crepe. Therefore, when the customer says the head shape he needs is a crew cut, the customer service or business needs to confirm with the customer what shape he says the crew cut is, otherwise the communication between two people will be totally inappropriate.

And the reason to confirm the stainless steel phillips flat head screw is which type of head, but also in order to prevent the project in the audit process, the audit is wrong, the price will be reported out of deviation.