Electroplated antique knurled head screw customization

Antique screw

The customer from Bulgaria received a drawing of the M5 antique screw knurled head screw and asked if I could produce it. My definite reply to the customer can be produced, because this screw is not complicated, and the SSTong screw is specifically for customers to produce customized products to help customers solve the problem.

Although this screw is not a screw that is difficult to produce, but the customer’s requirements for the appearance of a higher, knurled style and color plating should be based on customer requirements. In the course of conversation, there was also a small episode. The customer asked whether it was possible to take a photo of a similar screw. I didn’t think much about it, so I took a screw with the same craft to take the photo and sent it to the customer, but The shape of the screw is somewhat different because this photo caused the customer’s distrust and almost lost the order. After receiving the customer’s query, I did not hurry to explain it immediately. Instead, I went to the warehouse to look for similar screws of different sizes and sent it to the customer. I apologized for the misunderstanding before I re-acquired the trust of the customer.

After receiving the antique screw, the customer was very satisfied and commented that “The screws produced by the SSTong Company were very professional and satisfied the needs of the customers. I was very satisfied and the service attitude was very good”. SStong screws are designed to serve customers and help customers solve screw problems that others cannot solve.