When customizing security torx screw, can’t guarantee the delivery time?

At the beginning of January, a foreign customer, Mr. Scott, sent an inquiry to Shi Shi Tong through the mailbox, requesting the customization of 50000 security torx screw, hoping to get the quotation within 24 hours, and wrote a sentence in red bold font at the end, “If your company can guarantee the delivery time, please give me the quotation. If you can’t, then I don’t need to quote, please do not cheat me!”

I forwarded the email to my business partner May, and she replied to Scott’s email immediately. She first indicated that our company would strictly fulfill the contract and ensure the production date as agreed, please rest assured. We also asked the customer in detail about the screw’s material, tolerance requirements, surface treatment and other information. Mr. Scott, who is very efficient and quick, got back to May right away. Because the security torx screw is used outdoors and there is much rain in the environment, May recommended stainless steel to prevent rust and corrosion of the screws, and asked the customer whether they were made of other materials before. Scott said that the screws customized with stainless steel 316 were used before, because the factory originally agreed that the delivery date was 20 days, but it was delayed all the time, almost delaying the company’s project, so they decided to change to a screw manufacturer this time. Scott indicated that these security screws need to be stamped with logo as their company’s requirements, and that the surface of the screws should be clean and with silver-white color, so May recommended pickling passivation.

After talking with Scott, May proposed to pay 70% in advance, and then pay the balance after the production is finished and the customer confirms it. The production period is 20-25 days, and 7 working days are reserved due to the epidemic. When May emailed the contract, she told Mr. Scott angin that one of Shi Shi Tong’s services was to meet the delivery dates on the contract documents and make the customer as happy as possible. Shipment is expected before Shi Shi Tong’s Spring Festival holiday. In order to avoid any unexpected delay in delivery, the boss decided to work overtime on weekends and take turns producing Scott’s security torx screw. Finally, under the incentive of double overtime pay, we finally completed the order in advance.

On the afternoon of January 23rd, May had shipped Scott’s goods. If you want to order security torx screw or other non-standard screws, please contact us.

Skype: kalyn qin M: +86 18818786322 Tel: +86 0755-27322278 sst@szsst88.com Add: No. 11, Dinghou Road, Dongfang Community, Songgang Street, Baoan District, Shenzhen, Guangdong, China